The Added Value of VoIP

The VoIP industry is probably at its peak. Businesses are realizing its role in facilitating better communication and cooperation. It is making funds available through corporate savings. And, it is making people – experts, partners and clients – more available regardless of location.

So what is it exactly about VoIP that makes all this possible? Is it just saved money and time? Or, do businesses get a lot more from making the switch?

Features Upgrade
For start-ups and small businesses, one of the best reasons to switch to VoIP is the upgrade that you get when it comes to unified communications. VoIP enables the integration of different technologies and platforms, which then enables businesses to function more effectively at lesser cost.

Communications and collaboration possibilities through VoIP are endless. You just have to implement safeguards to ensure the integrity of your data, and systems and processes.

Almost Zero Maintenance Costs
A good option for businesses with a limited budget is hosted services, which also include VoIP. Through hosted services, you can take advantage of the latest technologies without investing in their requisite hardware, software and professional services.

Cut your telecommunications spending; better organize your offices and branches; and facilitate better communications without a huge upfront and sans the usual recurring maintenance cost. The fees are less and more manageable.

Better and More Efficient Organization
Since VoIP is digital communications, your voice data is easy to integrate with different communications platform, such as email. Integration can facilitate the faster and more efficient exchange of data. This is crucial in organizations with several mobile agencies or branches. Small business can also harness this and spur faster growth.

Better Mobility and Presence
An important advantage that comes with VoIP is “unbridled” mobility. You can work practically anywhere and it won’t affect your effectiveness. In fact, you become more available to your partners and clients through the use of different devices. For instance, you can set up your home computer, SIP phone or mobile phone to accept calls made to your office extension. Remote offices or staff can function, communicate and access data as if they’re at the central office.

Plan For VoIP
The key to making VoIP work for you is to plan for it. It is a powerful technology. But, in order to make the most of it, you have to know how to optimally integrate the technology into your work force’s day-to-day. It’s the same for any other technology – it’s wasted if you don’t know how to use it fully.

Consult your VoIP service provider about your integration opportunities. It is likely that you’ll hire a consultant temporarily before you launch your business VoIP to guarantee that everything’s in place.

Secure Your VoIP
VoIP security is crucial for any business that relies on digital communications. Voice data should be treated like any other corporate data – because it is. It can be acquired maliciously and used against the company. Attacks can take the form of Denial of Service (DoS), hacked accounts, compromised databases and systems, among others.

The first step in securing your VoIP is through VoIP monitoring. Services like VoIP Spear offer 24/7/365 persistent testing that maps the different variables of your call service’s performance. This includes MOS (mean opinion score), packet loss, jitter and latency.

Through VoIP monitoring, you can trace dips in your service’s performance, which may be indicative of service issues or, worse, security attacks. This way, you can address issues swiftly, without affecting your business operations.

Know more about VoIP monitoring here:


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